Service Status

Check the below for the latest service status and updates related to your Shift4 experience.

Transactions

Operational

SmartConnect

Operational

Hub

Operational

MOTO

Operational

Settlements

Operational

Connectivity

Operational

Our published support number is unavailable due to a phone system upgrade. Our Contact Centre can be called on 0800 600 595. We expect the standard number to be restored shortly. Thank you for understanding.

Your terminal may rely on the One NZ network (previously Vodafone) if you use our 4G connectivity solutions. 

For the latest on incidents with their network, click here.

24/7 Local Support​

Did you know that 80% of all issues can be resolved by restarting the EFTPOS machine?

We're here to help when you need it. In the meantime, check out our help centre articles which could help.

Visit our Help Centre

We're here to help
Contact support 0800 476 278
© 2026 Smartpay Limited (NZBN 9429032012644), trading as Shift4
Terms & Conditions Privacy Policy